Equip Catalog is a powerful web solution that allows access to technical information online, 24/7, from anywhere in the world. This provides purchasing, service, and maintenance personnel, access to accurate information the moment it is required. Product information is searchable by serial number, model number, job number or VIN.
GenAlpha’s Equip Catalog solution allows a manufacturer to transform their proprietary 2D and 3D engineering data into an interactive hotspotted parts catalog that will aid buyers in parts search, equipment maintenance, and repairs.
Creating a safe-space for technical and engineering data, Equip Catalog provides users a parts library that contains everything they need to maintain their equipment―all in one convenient place. This instant availability allows for immediate parts identification, which means reduced equipment down time.
In today’s digital age, equipment owners want a streamlined customer support experience with fewer touch points, and many OEMs are looking for a way to decrease customer response times.
With Equip Catalog in place, manufacturers have the ability to boost customer satisfaction, while simultaneously freeing customer support resources to work on new value adding activities.
In the equipment world, it’s not just about having the right parts―it’s about offering customers the support they need to feel confident in their buying decision throughout the lifecycle of their equipment. The Equip Catalog solution is a powerful tool in helping manufacturers support their customers.
By repurposing engineering data into an easy interactive self-service solution, customers around the globe have access to visual diagrams that assist them in the identification of components that historically was achieved by an outdated or obsolete parts manual.
Equip Catalog provides customers the accurate parts information and resources they need, when they need it most.
Equip Catalog is a powerful web solution that allows access to technical information online, 24/7, from anywhere in the world. This provides purchasing, service, and maintenance personnel, access to accurate information the moment it is required. Product information is searchable by serial number, model number, job number or VIN.
If your organization already has eCommerce in place, Equip Catalog is deployable in any
eCommerce environment.
Whether you’re an eCommerce veteran looking to expand your current offering or you’re just getting your feet wet in the digital space and aren’t sure what your next step is―GenAlpha’s Equip Catalog can add value to your organization.
Kris Harrington is the President and COO of GenAlpha Technologies. Kris spent the larger part of her professional career in global aftermarket positions for leading manufacturers in the mining industry. She spent the past seven years using her aftermarket knowledge and experience helping manufacturers transform their parts and service business online.
